Indiana Health Coverage Programs now offers a new program for all non-emergency transportation for certain Medicaid recipients. Beginning last month, a company called Southeastrans is in charge of all non-emergency transportation. If a Medicaid recipient has no way of getting to his doctor appointment, he can simply call Southeastrans to schedule his ride. For all trips covered by Medicaid, an individual must use Southeastrans. Medicaid recipients will no longer call transportation providers themselves to schedule rides.
Trip Reservation Line: 1-855-325-7586
Medicaid recipients can now call the trip reservation line during regular business hours, Monday through Friday 8:00 am to 6:00 pm, to schedule their ride. Calls must be made at least two business days before the ride is needed. Trips can also be scheduled on the online Southeastrans Member Portal. After a person registers, he can login to see his scheduled trips and schedule new trips. He can also cancel a trip or get help from a Southeastrans representative.
Southeastrans can schedule rides to non-emergency medical services covered by Medicaid, such as to the dentist, doctor, or dialysis. Medicaid will pay for 20 one-way trips per 12 month period. More trips may he provided if the doctor requests it and it is approved through Southeastrans.
When a person calls to schedule, he will need:
- Member ID, full name, and date of birth
- Telephone number of member
- Pick-up address
- Doctor or facility name and address
- Telephone number of doctor or facility
- Appointment date and time
- Any special transportation needs (wheelchair, walker, vision-impaired, etc)
Once the ride is scheduled, Southeastrans will give the Medicaid recipient an estimated time to be ready for pick-up. If the ride is late, call Southeastrans at 1-855-325-7586. When the appointment is over, the Medicaid recipient can call Southeastrans to let them know he is ready to return home. Southeastrans will contact the transportation provider to arrange a ride home.
If a Medicaid recipient needs a trip with less than two days’ notice (such as for an urgent appointment that could not be scheduled in advance), the person can call Southeastrans to set that up. The urgent need must be verified by the person’s doctor. However, emergency transportation needs are not set up through Southeastrans – call 911.
If the Medicaid recipient needs to stop at a pharmacy on the way home from the medical appointment, the person or the driver can call Southeastrans to add a pharmacy stop. A pharmacy stop on the way home is not counted as a separate trip. However, if the person needs to later schedule a separate trip to the pharmacy through Southeastrans, the trip will count toward the 20-trip limit.